Privacy Policy

Who we are

We are committed to protecting the privacy of all personal information obtained from you during any visit to giantsolar.co.uk website.
This Privacy Policy sets out the basis on which any personal data we collect from you, or that you choose to provide to us in connection with the giantsolar.co.uk website (this “Website”) will be processed.

Giant Solar Ltd registered office is 70 Glentworth Gardens, Wolverhampton, WV6 0SG with Company registration 14659866 and our website is www.giantsolar.co.uk.

What information do we collect?

This Website may collect and process data that you provide to us about you, for example through filling out forms, and other information that we automatically collect from you.  We will never share your or sell your data to third parties unless for its permitted purpose and is treated with the upmost care and in line with the General Data Protection Regulation (GDPR). Your data may only be shared for its permitted purpose such as product manufactures, utility providers, Banks or gift voucher/gift companies we engage with to collect or give rewards, DNO, regulatory bodies, local council and/or building control notification bodies, Giant Solar contractors or accreditation bodies. We use CCTV around our premises for the prevention and detection of crime and security reasons. Information that we may automatically collect in relation to your visits to this Website does not identify you personally. It provides us with data about how you use giantsolar.co.uk and engage with us. We use this information to improve our services and make them more useful to you. The information we collect includes some or all of the following:
  • The pages you visited, when (date and time) you visited them and how long you visited them for
  • The website address from which you accessed this site
  • The website address from which you exited this site
  • Queries via the site’s search engine
  • Internet browser and devices used
We collect information on how you use the site, through cookies. You can set your preferences by clicking here.

What we do with the information we collect

We use the information that we collect to understand your needs and provide you with a better service, including the following:

  • respond to any request/feedback you send us if you’ve asked us to
  • send email alerts to you or provide you with offers and updates
  • analyse, evaluate and improve this Website via data amalgamated from multiple visitors, which does not identify you personally
  • Record data or conversation through telephone calls or information provided
  • Check for malware or virus using third party virus programs and bots

Where your data is stored?

We store your data on secure cloud based programs.

How long do we keep your information?

We will not retain data longer than is necessary to fulfil the purposes for which it was collected and some data is retained up to the length of warranty periods.

How we use your information?

We are allowed to use your data only if we have a proper reason to do so such as:

  • When it is in our legitimate interest;
  • To fulfil a contract we have with you
  • When you consent to it; or
  • To comply with the law

A legitimate interest is when we have a business or commercial reason to use your data. This involves us making an assessment of when we can rely on our legitimate interests.

When you buy or enquire something from us, enter a referral or competition we run, we use your information to fulfil our contract with you.

We take information to communicate with you, check your identity, take payment, and provide products and services.

Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving our site and apps, and services, developing new products and services, and telling you about them and conducting market research.

Contact form

We collect questions, queries or feedback you leave, including your name, email address, energy usage/data, telephone and address. We use these details to respond to provide you with a quote and provide offers and/or applicable industry updates.  These will be sent to you by SMS, Phone, Email, Post Or by other electronic means.

Our Communications and Updates

We collect your name, email address and address when you sign-up to receive updates. Your postcode may be used to help us identify the volume of businesses who have signed up for the service by geographical region. We may periodically send additional emails, which we think you may find useful. If you’ve signed up for email alerts, you can unsubscribe at any time by selecting the ‘unsubscribe’ link that appears in every email we send.

Giant Solar may send its findings and recommendations on government or third party related updates we believe may be useful to you, but we do not take any responsibility for loss, damage, stress or inconvenience as a result of the updates we provide whether directly or indirectly.  The terms associated with ‘linking to other websites’ also apply to any communication we send out to you or where readily available via social media.  We do not take responsibility or have no control how social media platforms share or use your data.

Calling our telephone helpline number

When you call the giantsolar.co.uk number on Tel: 0330 223 6338, you may provide your name, contact details and address and energy usage/Data, so that they can assist with your query. We will make a file note of your query and add this to Giant Solar’s system.

When you call Giant Solar helpline, your telephone call may be recorded for training and quality purposes. You may request for your call to the helpline not to be recorded or ask for it to be deleted at any time.

Linking to other websites

giantsolar.co.uk contains links to other government and non-government websites. This Website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide.

A link to a third-party website does not imply endorsement – you must use your own judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to ours, this does not mean or imply that it is unsatisfactory.

We are not responsible for the content of any linked website or social media platforms and cannot take responsibility for the consequences of your using the information or services on linked websites. We cannot guarantee that these links will work all of the time.

Websites that we link to may have ‘Terms and conditions’ that are different from ours. This includes any of our communication and social media platforms.  Do not assume that our ‘Terms and conditions’ apply to other websites.

YouTube and Social Media

Whilst we have made all reasonable efforts to display only appropriate YouTube videos or social media content, we are not responsible for any YouTube content or social media platforms. Occasionally, YouTube or Social media users may erroneously assign keywords to a video or content. It is therefore possible that an unrelated video or content could be displayed. Again, we are not responsible for this content. If you are concerned about this possibility, you should avoid viewing YouTube videos or social media content from Giant Solar.

Security and virus protection

No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk. We will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this website.

We make every effort to check and test our website during production. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system. It is always wise for you to run an anti-virus program on anything you download from the internet.

We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.

How can you make a complaint about how your data is processed?

If you are dissatisfied with any aspect of how Invest Giant Solar processes your personal data, you can lodge a complaint with the Information Commissioner’s Office, the data protection regulator in the UK by contacting 0303 123 1113.

Contact us and Changes to this privacy policy

Future changes to this Website’s Privacy Policy will be published on this page. Please check back frequently to read any updates or changes to this Privacy Policy.

To contact us, email support@giantsolar.co.uk